The USER must create an account on the seller's website to order online. The data recorded by NKD Puzzle when placing the order constitutes proof of transactions between the seller and the USER.

In certain cases, in particular non-payment, incorrect address or other problem on the user's account, the seller reserves the right to block the user's order until the problem is resolved. Once the basket has been validated, the user must accept the General Conditions, choose the address and the delivery method, and finally validate the payment method, this last step formalizing the sales contract between the seller and the user. The seller will acknowledge receipt of the order upon validation by sending an email.
The prices are those in force on the “” website at the time of the order.

The USER can pay for his purchases by different payment methods: - bank card (Carte Bleue), - credit card (Visa, MasterCard, American Express), - the PayPal secure payment system. THE SELLER sends the products through Laposte postal services. The seller ships his products within 48 working hours of receiving the order. However, the seller cannot guarantee the delivery time, which depends on the conditions of Laposte, which the USER declares to accept without recourse against the NKD Puzzle Company.

Nkd Puzzle reserves the right to change the delivery method according to the contracts established by Laposte. However, if these conditions were to change, the user will not pay any additional costs in relation to his initial order. In the event that the Product(s) cannot be delivered, it will be returned to the SELLER and it will be up to the USER to contact the SELLER to schedule a new delivery. If, despite all the efforts of the SELLER to satisfy the USER, the USER is not satisfied with his purchase, he will have a period of fourteen (14) days to exercise his right of withdrawal.

In accordance with the legal provisions in force, the Customer (USER) has a period of FOURTEEN (14) days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, for exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within FOURTEEN (14) days at the latest following notification to the Seller of the withdrawal decision client.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be reimbursed, the return costs remaining the responsibility of the Customer.

Any damaged and/or opened product will remain the responsibility of the USER and will not be returned or exchanged. NKD Puzzle undertakes to reimburse the customer who has exercised his right of withdrawal the sums paid as soon as possible and at the latest within fourteen (14) days following the exercise of the right of withdrawal. In the event of a defect noted on the product upon receipt, the USER must contact customer service within a maximum period of 14 days following the date of receipt of the package and provide photos of the damage observed. An exchange will then be offered or a refund if applicable.

The USER must contact the SELLER before returning the Products. The Products must be returned in their original packaging to the address provided by the SELLER.

Return Address NKD-Puzzle


34700 LOVEVE

In France

The USER must highlight his order number and name for faster processing. The return for an exchange of a defective product will be the responsibility of the SELLER provided that the product is returned within 14 days of the date of receipt of its goods. Beyond 14 days the product will not be taken back or exchanged. The CUSTOMER must advance the return costs, once the product has been returned and the defect has been noted by THE SELLER, the return costs will be reimbursed by the SELLER provided that the fourteen-day period has been respected. The Customer must send a photo of the return form or an invoice to be reimbursed. If you paid with your Paypal account, a postage reimbursement offer is available. The products are subject to the following legal warranty conditions:

- Legal guarantee of conformity, for Products that are apparently defective or do not correspond to the order, subject to the consumer providing proof that the good does not comply with the contractual stipulations / is not con form to order,

- Legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

The Products are thus guaranteed against any defect resulting from a defect in material, manufacture or design.
The defect must be reported within 14 days of the date of receipt of the Product. Beyond 14 days the guarantee cannot be applied.
The warranty is excluded in the event of defects caused by: – negligence, overloading or misuse of the product – perforation of the product linked to an external object or element – ​​any use of the product outside the scope for which it was designed. The SELLER undertakes to describe with the greatest accuracy the products sold on the Website.
The seller cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable event of a third party to the contract or to a case of force majeure as defined by French case law.
The USER undertakes to comply with the instructions for use attached to the Product.
The Products are sold subject to retention of title: Nkd Puzzle retains ownership of the products until payment of the full price in principal, interest, costs and accessories.