NKD-Puzzle (THE SELLER) ships the products via Laposte postal services.
The seller ships his products within 48 hours after receipt of the order. However, the seller cannot vouch for the delivery time, which depends on Laposte's conditions.
The SELLER reserves the right to change the delivery method according to the contracts established by Laposte. However, if these conditions change, the user will not pay any additional costs compared to his initial order.
In the event that the Product (s) cannot be delivered, it will be returned to the SELLER and it will be up to the USER to contact the SELLER to schedule a new delivery. If despite all the efforts of the SELLER to satisfy the USER, the USER was not satisfied with his purchase, in accordance with article L.121-20 of the consumer code, the USER has a period of fourteen (14) days from the day after he comes into possession of the goods to return the Product (s) ordered for an exchange or a refund. Return costs are the responsibility of the USER.
This right of withdrawal cannot be used if the Product (s) have clearly been the subject of use. Any damaged and / or opened product will remain the responsibility of the USER and will not be returned or exchanged. The SELLER agrees to reimburse the USER who has exercised his right of withdrawal the sums paid as soon as possible and at the latest within fourteen (14) days following the exercise of the right of withdrawal.
In the event of a defect found on the product upon receipt, the USER must contact customer service within a maximum of 14 days following the date of receipt of the package and provide photos of the damage observed.
An exchange will then be offered or a refund if necessary. The USER must contact the SELLER beforehand before returning the Products.
The Products must be returned in their original packaging to the address given by the SELLER.
Return address NKD-Puzzle 10 bis rue de la sous prefecture 34700 Lodève France
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