🔐 Privacy Policy – NKD Puzzle
Last updated: April 1, 2025
At NKD Puzzle, protecting your personal data is a priority. This policy clearly and transparently explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws.
Who we are
NKD Puzzle
462 avenue Joseph Vallot, 34700 Lodève, France
Email: contact@nkdpuzzle.com
Data controller: Julien Vigouroux
Data we collect
Depending on how you interact with us, we may collect the following information:
- First and last name
- Postal address
- Email address
- Phone number
- Order and payment details
- Browsing history (cookies)
- TikTok Shop data (account info, orders, messages, IP address)
How we use your data
Your data may be used to:
- Process your orders
- Provide customer service
- Manage your account
- Send marketing emails (with your consent)
- Analyze website traffic
- Display personalized advertising (with your consent)
- Handle sales and communication via TikTok Shop
Legal bases
We process your data based on:
- Contract performance
- Your consent
- Legitimate interest
- Legal obligations
Who we share your data with
Your data may be shared with the following trusted partners:
- TikTok (Shop platform)
- Payment providers (Stripe, PayPal, etc.)
- Shipping carriers (La Poste, Mondial Relay, etc.)
- Website host (Alwaysdata)
- Mailing and CRM tools (Brevo, Mailchimp, etc.)
- Advertising platforms (Google, Meta, TikTok Ads)
Data retention
- Orders: 6 years (legal requirement)
- Newsletter: until you unsubscribe or after long inactivity
- Cookies: maximum 13 months
- TikTok Shop data: per TikTok policies + up to 3 years internally
Cookies
Our site uses cookies to ensure proper functionality, measure traffic, and deliver targeted advertising. You can manage your preferences via the cookie banner.
Your rights
In accordance with GDPR, you have the following rights:
- Access your personal data
- Request rectification or deletion
- Object to or restrict processing
- Data portability
- Withdraw your consent at any time
To exercise your rights, contact us at contact@nkdpuzzle.com
You may also file a complaint with the French data protection authority: www.cnil.fr
Data transfers outside the EU
Some of our service providers may store or process data outside the European Union. These transfers are secured using standard contractual clauses or other lawful safeguards compliant with GDPR.