🔐 Privacy Policy – NKD Puzzle
Last updated: April 1, 2025
At NKD Puzzle, protecting your personal data is a priority. This policy clearly and transparently explains how we collect, use, store, and protect your data, in compliance with applicable European (GDPR) and U.S. privacy laws (such as the California Consumer Privacy Act - CCPA, and other state-level privacy frameworks).
Who are we?
NKD Puzzle
462 avenue Joseph Vallot, 34700 Lodève, France
Email: contact@nkdpuzzle.com
Data controller: Julien Vigouroux
siret: 851 930 958 00026
Data we collect
We may collect the following data depending on your interactions with us:
On our website
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Name and surname
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Shipping and billing address
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Email address
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Phone number
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Order and payment information
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Browsing history (via cookies – see cookie section)
Via TikTok Shop
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TikTok account information (name, email, ID)
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Delivery and transaction details
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Messages exchanged via TikTok
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Device and connection data (IP address, browser type, etc.)
From other sources
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Social media interactions
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Newsletter forms and marketing campaigns
Purpose of data processing
We process your data to:
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Process and ship your orders
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Provide after-sales service
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Send you marketing communications (with your consent)
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Analyze website usage and performance
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Deliver customized advertising content
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Manage TikTok Shop sales and customer communication
Legal bases for processing (EU only)
We process your data on the basis of:
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Contract performance
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Your consent
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Our legitimate interest
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Legal obligations
Data sharing
Your data may be shared with:
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TikTok (Shop platform)
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Payment processors (e.g., Stripe, PayPal)
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Delivery services (e.g., La Poste, Mondial Relay)
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Hosting and technical providers (e.g., Alwaysdata)
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Advertising and analytics services (e.g., Google, Meta, TikTok Ads)
All providers are contractually bound to protect your personal data.
Data retention
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Orders: 6 years (legal accounting requirement)
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Newsletter: until unsubscription or prolonged inactivity
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Cookies: max 13 months
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TikTok data: per TikTok policies + NKD after-sales use (up to 3 years)
Cookies
We use cookies for:
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Core website functions
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Analytics (Google Analytics)
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Personalized marketing and advertising
You can configure your preferences at any time via the cookie banner.
Your rights (GDPR – Europe)
You may exercise the following rights:
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Access, rectification, and deletion of your data
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Objection to or restriction of processing
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Data portability
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Withdrawal of consent at any time
Contact: contact@nkdpuzzle.com
Complaints may be addressed to the CNIL: www.cnil.fr
Compliance with U.S. Privacy Laws (CCPA/CPRA and others)
If you are a U.S. resident, and particularly a California resident, you have specific rights under applicable privacy laws, including:
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Right to know what personal information we collect, use, disclose, or sell
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Right to delete your personal information (subject to exceptions)
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Right to opt-out of the sale or sharing of your personal data
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Right to non-discrimination for exercising any privacy rights
We do not sell your personal data.
We may share limited information with advertising providers for targeted ads (you can opt-out via cookie settings).
To exercise your U.S. privacy rights, contact us at: contact@nkdpuzzle.com with the subject “U.S. Privacy Request”.
We will respond within the time frame required by law (usually 45 days).
Data transfers outside the EU/US
Some data may be processed outside the EU or the U.S., for example by providers located in Canada, Asia, or elsewhere. These transfers are protected by standard contractual clauses or other lawful mechanisms.